Frequently Asked Questions
Everything you need to know about our curated ferments and craft beverages.
How do you ensure the freshness of your products during shipping?
All temperature-sensitive items, such as unpasteurized beers and natural wines, are packed in insulated liners with cold packs to maintain optimal quality during transit.
What is your return policy for corked or spoiled bottles?
If you believe a bottle is flawed or corked, please contact us within 14 days of purchase. We offer a full refund or exchange provided the bottle is returned with at least 75% of its contents.
Do I need to be present to sign for my delivery?
Yes. Since we sell alcoholic beverages, an adult over the age of 21 must be present to provide a valid ID and sign for the package upon delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Do you offer international shipping?
Currently, Saccharomyces Bottle Shop only ships within the domestic United States. We are unable to ship internationally due to varying alcohol export regulations.
How can I track my order?
Once your order has been processed and picked up by our carrier, you will receive an automated email containing your tracking number and an estimated delivery date.