Returns & Exchanges
At Saccharomyces Bottle Shop, we strive to ensure every bottle reaches you in peak condition. Due to the perishable nature of our products, returns are generally limited to items that are damaged during transit or suffer from verifiable production faults.
Report the Issue
Contact our support team within 48 hours of delivery with your order number and clear photos of the damaged or faulty product.
Verification Process
Our cellar experts will review your claim to ensure it meets our quality guarantee standards for cork taint, oxidation, or breakage.
Secure Packaging
If a return is required, place the item back in its original specialized transit packaging to prevent further damage during the return journey.
Resolution
Once received and inspected, we will issue a full refund to your original payment method or dispatch a replacement bottle immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing